We are the Milo's and on11 May we purchased two complete units from your company. Our reasons were as follows: 1. My daughter found your company on the North Stone website. We then went on your website and read the many fine reviews. Additionally, we checked with a resident who sung your praises. 2. While we were considering "Integrity", we contacted Karen as how to proceed for a loan approval. She was our first "Integrity" contact and her positive attitude, personality, and willingness to answer our questions favorably impressed us. 3. Ennis had set up an appointment for 9 AM but at 8:30 AM. he called to say that he was delayed. His consideration was appreciated. When he arrived, it became apparent that he knew both the product and his presentation was both clear and concise. When he was in the house, he used the shoe coverings. We felt that he listened to our concerns and answered each question asked. He even called the Headquarters to obtain a better loan rate for us. Following our agreeing to terms, he called "Wells Fargo" to ensure that we could obtain the loan amount for the entire purchase for 0 percent interest for 36 months. "Integrity" should be well pleased with the services provided by Karen and Ennis. The fact that we could use a company whose owner is a North Stone resident was a plus for us as we strive to support local business owners.
~ B. & S. Milo
Ian Davis serviced my two units today and did an excellent job. He was courteous, efficient and knowledgeable. As an 82 year old widow, in a full upper body cast for two broken vertebrae in my back, I am “clueless” as to the workings of my two Heat/AC units. Ian explained to me what he had done, and also for the very first time in my 45 years in this house, I know what size filters to buy! Nobody had ever taken the time and courtesy to treat me as an adult individual. So often, people of “a certain age” are either talked down to, or even worse, we are ignored ! I can not say enough about how pleased I am with the young man that you sent out to my home today. He is a credit to your company.
~ D. Mitchell
They were great! Found out my a/c unit was stolen from my house the day before my closing. I worked with Kent at Integrity Heating and Cooling to have it replaced. They were very understanding and worked exceptionally well with me, my contractor, and my lender to complete the a/c replacement. I will definitely use them again as needed and recommend them to anyone.
~ Adam B. of Charlotte
My initial contact was Tim Reed and he was a great representative for your company. Tim's knowledge, professionalism, patience in answering my questions, and his general demeanor made me feel that Integrity Heating & Cooling was a company I could have confidence and trust in. A subsequent service visit by Lee Traxler confirmed that putting my faith and trust in your company was a good decision. These technicians are responsible for my confidence in your company and my willingness to refer others to you.
~ Loraine M. of Charlotte
Integrity helped us decide upon the best heating and cooling units for our home. They provided excellent service with a professional manner throughout the entire process of buying and installing our heating and cooling units. All the employees are very knowledgeable about their products and pleasant to work with!
~ Sandra M. of Charlotte
While we are already Integrity customers for the last 5 years since relocating, and have been absolutely pleased with their professionalism and service, we accepted other bids from different HVAC companies to replace our existing HVAC systems as they were aging out after 13 years. HVAC systems are expensive and we needed to do our research for cost savings and due diligence. We are thankful we decided to go with Integrity to install our new HVAC system! They were prompt at arriving at 7am and stayed the whole day completing the install. The onsite supervisor thoroughly explained what his crew was going to do, walking us step by step through the install process. Supervisor was available through the day for questions while kept us informed as to status completion. Upon the finished job, supervisor coached us on programming thermostat.
~ Erin D. of Huntersville
Excellent service!!!! Prompt scheduling and time estimate by Victoria, and A++ service by Lee. Lee not only fixed our heating issue, but he outlined future repairs to keep an eye out for, and maintenance plan. He was polite, clearly knowledgeable, and made my heating & air experience much butter than I expected. I will definitely recommend and utilize them again going forward.
~ Earnst A. of Charlotte
I am SO happy that I called Integrity Heating & Cooling. This company is really wonderful. Their high quality service is incomparable to any other, especially in their unique way to deal with clients. When you use the word "integrity", it means "firm adherence to a code of moral, values, a quality or state of being complete", and this company has it all. I am very pleased with the fast and efficient service, the great equipment, and especially to the fine, classy way they communicate with people. HIGHLY RECOMMENDED. Thanks a lot, guys!!!!
~ Maria G. of Huntersville
I called in this morning because my unit was noisy. Lee arrived and did the diagnostic and found my motor was going bad. He sat down with me and explained my options, he was never rushed, he explained it so I could understand it. Later that same day he was able to get the part and get my heat up and on. Thank you Lee you did a great job.
~ Valerie W. of Huntersville
Andrew arrived the next day after our heating and air conditioning had various problems with it. He was very polite, attentive, and was just all around professional. Everything was fixed and he helped us out with everything we needed. Will refer to all my friends and family!
~ Paul S. of Concord
Kent, It is never easy to have to replace a system in a new house, especially after only 4 years and 4 months, but you and your team helped me through it. I wanted to let you know how impressed I was during the installation of my new Trane system. Andy was a true professional throughout the installation process. He arrived just before 8:00 AM and worked consistently until the job was done at 10:47 PM. He answered every question I had and never made me feel that my question was a bother to him. You are fortunate to have him on your team!
~ Phil H. of Concord
The most important factors in dealing with service professionals are that they are on time and that they do a thorough job at a fair price. Integrity heating and Cooling meets all of those specifications. They do two check ups a year on my heating and cooling system and I always feel that nothing is left undone after they leave my home. I would highly recommend.
~ Stewart E. of Huntersville
Victoria, thanks for the information. I just wanted to say how impressed we have been with everyone at Integrity. Kent was very kind and informative. The service tech did an awesome job also. He was very professional and kind. We have been so happy with the work that was done. What a difference it has made in noise level and heat comfort with the installation of the new compressor. We have finally find a heating and air company we feel like we can trust and work with for many years to come. You all are GREAT!! thanks
~ Gary F. of Huntersville
We want to express our gratitude to you. If you hadn't come to check our ducts on the 6th as arranged you would not have found that gas leak and we could have had a nasty accident here in our house. We also want to thank you most sincerely, for taking charge and promptly arranging for Andy to repair the leak. Andy like your self is a very pleasant, confident person. He knew what he was doing and explained everything to us. After he had repaired the leak he said he checked everything to make sure all was well with the system up in the attic. As you know we are senior citizens and are no longer able to climb ladders safely, so we cannot see what is going on up there. We sincerely appreciate your expertise and competence. It gives us peace of mind to know we are in good hands. In fact every one that we ever have had contact with from 'Integrity' has been so helpful and nice to us. Thank you all. We are so pleased that you are 'our' A/C & Heating specialists. We would not hesitate to highly recommend Integrity Heating and Cooling. Also, Kent, Thank You for changing our filter in the high ceiling for us, that was very kind of you, it is an impossible task for us. We have received your telephone call, to call your office with our 'correct' e-mail address as yours did not get through to us either!!....We will call your office on Monday. Thanks again so much....You and Andy are terrific.
~ Frank & Norma R. of Mt. Holly
Just wanted to send a quick email and thank again for your great service and professionalism, I have been extremely impressed since our first meeting diagnosing the problem & finding a solution to our needs. Andy is a true asset to your company. He explained step by step what he was doing throughout the day. After almost 10 hours and two new units we now feel a level of comfort knowing Integrity will be there if the need arises.
~ Mike Z. of Huntersville
Kent: I wanted to let you know how pleased Jim and I are with our new heat pump. We are so glad we decided on a Trane unit as it is so much quieter than the old unit and is running very efficiently. Andy and Lee did a great job on the installation. Andy spent approximately 12 hours at our house the day of the install and worked non-stop until everything was completed. We never felt that Andy (or Lee) rushed through the job and everything was cleaned up and left in proper order before Andy left. The level of service from all of your employees is superb. Jane is always so courteous and helpful whether she's corresponding via phone or email. She represents Integrity very well, and you are fortunate to have this lady as the "face" of your company. Last by not least, we are extremely happy with Lee's service work. Lee is always cheerful, punctual and such a pleasure to have in our home. I can't say enough about his expertise and our heat pumps have never run more efficiently! It was such a pleasure meeting you in December and I know from your positive employees that they are fortunate to work with you. It was our good fortunate to locate Integrity last summer when we had so many issues with our prior HVAC contractor. I recommend Integrity often to family, friends and co-workers. Jim and I look forward to our continued association with all of you and thank you for owning a company with true "integrity."
~ Sue T. of Harrisburg
Hi Kent, Thank you so much - my home is toasty warm. It has been a real pleasure working with you and Andrew. There was a time when I felt I was taking too long to make a decision and being overly analytical about it. But now I'm glad I did because the end result was selecting Integrity as my HVAC contractor. I can't imagine a better customer service experience. I've already raved about you to my co-workers and tonight, when I came home from work, my neighbor was sitting on her front porch and I told her about my thorough search and how pleased I am with my decision to go with Integrity. Please rely on me to provide a very positive reference.
~ Michael B. of Charlotte
Kent, I wanted to take a few minutes of your time to let you know about the service you and your organization have been providing to us for the past few years. In June of 2007, my wife and I completed the construction of our new home. Our three HVAC systems were installed by Hanson Heating & Cooling during our construction period. Shortly after we moved into our home, through acquisitions, Integrity Heating and Cooling became our service provider for our HVAC Units and our primary Service Technician has been Tim Reed. Over the years, Tim has not only been our Service Technician, he has been our advisor when it comes to properly maintaining our HVAC equipment and saving us a considerable amount of money. Tim has also greatly reduced excessive equipment down time through his professional service activities. Let me give you a few examples of Tim’s recommendations and activities which we view to be above and beyond. *Our dryer vent was blowing lint into one of our units. Instead of conducting costly relocation of the vent, Tim described how we I could build a screened box to catch the lint which is working great resolving the problem. *Tim recommended we participate in Integrity’s service agreement. The preventative maintenance conducted twice a year by Tim, has resulted in little equipment down-time. He identified equipment problems which resulted in timely repairs before any equipment failures occurred. *Taking Tim’s recommendation, we also purchased an Extended Warranty Contract for each of our units through Trane. The initial cost of this program has been off-set twice-over by needed equipment repairs, since we purchased this agreement. *During Tim’s last service visit, he discovered a potential electrical issue in one of our electrical boxes that services our main HVAC unit. This resulted in quick follow-up by our electrician to repair the problem, preventing any serious damage. The above short list could go on and on, however, I think you get the message of how we feel about Tim’s work and how he represents Integrity Heating and Cooling. He is also the reason you were at our house checking out the possibility of installing a Humidifier on our equipment. Not only is Tim a great Service Technician, he’s a heck of a sales person as well. Our thanks to Integrity for providing such a quality person as Tim who has taken care of our Heating and Cooling needs without fail.
~ Sandy & Allan G. of Denver
John and I greatly appreciate the excellent service Integrity provided. It’s the small details such as being on time and cleaning up at the end of the day that adds up to service excellence.
~ Jo C. of Indian Trail
I want to commend Integrity Heating and Cooling for the very efficient service I have received in the last several years. Recently Andy Clark completed a major installation at my home consisting of a new furnace, outside unit and completely new duct work. Andy always keeps me informed as to his progress while on my job. He is a great asset to Integrity. Tim Reed exceeds my expectations when he is on a job for us. Jane always makes a concerted effort to accommodate our sometimes crazy schedule. I can certainly count on Kent to provide me with the best alternatives to my heating and cooling issues, I send my sincere thanks to you all for being so attentive our needs.
~ John H. of Matthews
Thanks for the note. I would like to thank you and your staff for one of the best purchase and service experiences I have ever had. I appreciate the time you spent with me and working with me on the financing. I cannot say enough great things about Andy. He has it all: * Exceptional work ethic * Made himself available for questions and did what he said he would do * Was courteous and polite to me and my family It was refreshing to see an individual display such high quality standards in a world of declining standards and service. I noticed that your trucks have the words "The Best" displayed on them. I believe your firm and Andy are "The Best" and look forward to a long lasting relationship. Thanks again.
~ Brett S. of Charlotte
Dear Mr. Lowe, I am writing to commend you on the professionalism of your company and employees. Everyone we have dealt with in Integrity have been extremely kind and understanding concerning the trouble we were having with our heating and AC unit. We have lived in our home for almost 30 years and have been diligent in keeping it maintained and upgraded. When Integrity came out, recommended by Andrew Clark, they explained that our attic unit was incompatible with the unit outside and why. Although we have been with the same heating and a/c company for 28 years, we decided to go with Integrity due to their findings in the diagnostics. We have paid out a fortune in three systems since we have been here and not once did anyone go into the attic even when they did what they did the six month maintenance.. I was surprised when Andrew Clark went into the attic and used what sounded like an electric screw driver or drill. They discovered much that could have led to serious and potentially hazardous for us. Andrew Clark worked continuous for 2 full days, the second day from 7 a.m. until 6:00 p.m. non-stop. He replaced everything in the attic and made it look like new. He cleaned up after himself, carried away all the debris and still smiled and spoke with kindness. He explained every detail of the unit and took time to show us everything he did to be sure we were happy. After everything was said and done, he presented us with my favorite flower...a yellow rose... to show appreciation in choosing your company. I will be telling others about Integrity and the professionalism of your employees (Mark and Andrew)...We have permanently switched to your company because of the caring and professional way your employees presented themselves to us. We are very happy with our system and it is very comfortable. Thank you and have a wonderful day!
~ Jeffrey of Gastonia
When our air conditioner went out on Thursday evening (June 30) in 90+ weather you came and by Friday evening (July 1) a new unit was installed and running that evening. We were able to have our Fourth of July party here because of your courteous and professional hard work. Thanks for your attention to detail. What a team! It is comforting to know we can have such good customer service. Kent, I am sure you know how fortunate you are to have Andy as an employee. He is nice and courteous and he explained everything in detail and was also very patient with our questions. I think he is a keeper! Andy, thanks for being so nice and answering all our questions. Your performance was A+. Also, I liked the shoe covers!!!
~ Barbara G. of Iron Station
I wanted to write and thank you, Andy and Jesse for your work last Friday and all the preparation leading up to it. I appreciate your professionalism and honesty. I was especially please with Andy and Jesse's knowledge, courtesy and friendliness; they were a great team! I am very pleased with the end result and will be sure to recommend Integrity if I hear of any one in need of Heating/AC services. Thank you again, I really appreciate it!
~ Megan R. of Charlotte
Installation is complete and I'm very happy in the service and the support your team is providing. Andy Clark did a spectacular job installing the system (with the sterling help of your brother). I really like the way Andy treats his customer...he's very attentive to layman-type questions and provides a sound explanation of all that he does. I know he has been thoroughly trained, but he has a little more...I truly believe that he cares about the customers and his concerns. Please give him my best regards for a job well done!!
~ Chet H. of Huntersville
We greatly appreciate your help and the help of Lee. He was very friendly and nice throughout the inspection and stopped several times to update us on how the inspection was going. He was able to answer all of our questions and appeared to thoroughly understand the heating and air conditioning systems. We look forward to scheduling Kent's visit to obtain the estimates for new equipment. Thank you,
~ Laura P. of Charlotte
I cannot say enough about Lee. The professionalism and expertise he has shown during times of both crisis and need are exemplary in the day and age. He actually make me want to drive around with an "Integrity Heating and Cooling" sign attached to my car just to advertise on your behalf if he was to the choice given to someone in need. I can truly say that he has delivered, hands down, the best customer experience I have received in the service industry to date and I am almost 50 years old so that is a lot of industry contact over the years. Again thank you for being the "best in the business".
~ Thomas R. of Davidson
Mr. Lowe , I would like to commend Mr. Clark on the excellent service in which he provided. He was very kind and knowledgeable in his discussion of what was needed as well his consultation and recommendations of additional needs and follow up care. He is a young man who exhibited integrity, and commitment in fulfilling his duties. I would highly recommend his service. As a matter of fact I have given my supervisor a reference for Andy and I have given her the card with his contact information as well as information concerning your generosity to the Second Harvest Food Bank. I look forward to working with Andy in the future!
~ Mamie M. of Charlotte
I just wanted to let you know what charming and professional employees Andrew and Jesse are. They installed our AC unit on Friday with minimal intrusion into out workflow, and were very pleasant to interact with. We are hopeful that you would send these two back for any future work! We would definitely recommend your service to others
~ Employee of PharMerica of Mint Hill
Just wanted to say what a great job Andrew did for me today. He was efficient, knowledgeable and very courteous. Thank yo for sending such a nice young man to work on my systems.
~ Sandy R. of Stanley
Greetings from Cornelius. Just a short note of thanks to the two technicians, Andrew and Jesse, who recently installed my new Trane system. This was an urgent, time sensitive request, so I appreciated the prompt service I received. Just as important, was the care and attention to detail Andrew and Jesse exhibited during the installation. Many thanks.
~ Mary W. of Cornelius
Thanks again for the work your team has done with installing the new A/C unit. The guys that came to do the work were very professional and answered any question I had as well as advice on maintaining the unit. I look forward to your company returning for future services. Thanks again and give those guys a raise, they worked really hard. Thank you.
~ Walter C. of Huntersville
Andy and Jess did a fine job on the changeout of my AC system. They were courteous, neat and efficient about their work. They did their best to keep the house from becoming too uncomfortable during their work. They did a find job of reinstalling the irrigation system rain sensor which was attached to the outside housing. The inspection went without a hitch.
~ Terrance L. of Mooresville
Now we have been able to test out the new ductwork for some weeks with very warm weather, and I must say that all my expectations are met. The whole 2nd floor is now cooling and the living conditions have improved tremendously. My daughter had 7 girlfriends over for a birthday sleepover last night, and they all slept in the bonus room in a very comfortable temperature. This would not have been possible before. Thanks so much for the good advice up front, and a very well executed job by Andy. He was very patient with all my questions, and I'm very pleased with the quality of his work.
~ Eivind W. of Huntersville
I want to Thank Andrew and Jesse for the awesome job they did in changing out our air conditioner. They are very professional and hard working men! They were here working most of the day in the heat. I'm glad that we found you to service our units. Your company does a great job!
~ Tammy P. of Huntersville
Thank You for prompt and good service. My air conditioning unit was serviced and new parts added on 04/13/2011. It was done in a timely manner and I feel secure about the service. I was also told that if my system does not work properly, all I have to do is call and someone will be here in a specified window of time. Everything was outlined to me by your technician, Tim. Everything was listed for me and it looks like everything is all set.
~ Rachel S. of Charlotte
I just wanted to let you know that we had a great experience with your company. Andrew was very nice, helpful and did an amazing job for us. Thank you so much!
~ Elaine E. of Mint Hill
Thank you for the nice note which I recd from you today, as I mentioned to you last week,Tim is not only knowledgeable, personable, helpful and friendly, he is an excellent example of what customer service is and should be, he represents himself and Integrity Heating & Cooling very well. More organizations could learn from him and from you on how customer satisfaction should be done correctly.
~ Randy B. of Statesville
We had a preventive maintenance performed by one of your technicians, Tim Reed, today. He was very courteous and professional in his service. He explained what he found, any potential issues, and even extended the drains on the units, when I mentioned the fact that sometimes they leaked. I was very impressed with his customer service. I also took a few minutes to look at his service van. At Hobart, as I see it is at Integrity, a clean image is a great selling tool. His van was washed, and neatly organized. I hate nothing worse than for one of my techs to pull up to a customer’s location with a dirty van, and when they open the door, for trash, or parts to fall out. That is a very poor image. We charge a premium for our services, and as such, we should be better than our competition. Perception is reality. Lastly, he showed me pictures of his work from his phone, as I was signing the invoice. Attention to details is what separates the great from the mediocre. Great job, Tim! I look forward to seeing more great service in 6 months.
~ Manager of Hobart Service of Charlotte
I must share with you how much I appreciate all the help Tim gave me with my AC unit. You understand, I only have problems on holidays and he was certainly gracious to help me with mine. He is extremely knowledgeable and a great communicator. We have done business for many years because of the owner and employees of Integrity. I look forward to talking with you about a new unit in October. PS Victoria is the best!!
~ Melody C. of Charlotte
Mr. Lowe I would like to commend Victoria for the way in which she presented excellent service in the coordination of getting my air repaired. I was grateful for her speaking with you regarding a plan and seeking out the new unit. Because I was with clients when she called I was not available on several occasions to speak with with her. But she was persistent in contacting me to keep me informed about what she was doing to expedite my service. I am thankful for her patience and her warm smile that was felt during our conversations. Victoria was very kind and professional and an excellent trouble shooter. I look forward to working with her in the future!!
~ Mamie M. of Charlotte