Questions to Ask Your AC Service Provider

When it comes to your home’s air conditioning system, you might not put too much thought into communicating with the provider on a regular basis. In fact, you might make the assumption that the service provider will automatically answer your questions without you having to ask. However, putting together a list of questions can prove to be quite useful, whether you’re shopping around for a new provider or simply want to get a better sense of your current service.

Does Your Company Have the Proper Licensing and Insurance?

It’s crucial to be certain that the technicians completing the work have the licensing necessary to do so and that the company is insured. Without insurance, you could be held financially liable in the event that an accident or injury occurs while the work is being done. A technician who isn’t properly licensed might initially appear to do the work correctly, but issues could arise months or years later. Problems with air conditioning can be serious. For example, an improper installation could even lead to a fire. Also, if you go to sell the house in the future and improper work is revealed during the inspection or other stages of the process, you could have difficulty making a successful sale.

What Options Does Your Company Provide?

If you’re getting a new air conditioning system installed in your home, knowing the company’s offerings early in the process is important. Perhaps you know exactly what type of system you want, or maybe certain features are non-negotiable. Finding out early if the company offers those possibilities can save you a lot of time. Even when you aren’t getting a totally new system, ensuring that the business’s offerings match your consumer needs is important.

Can You Upgrade Current Systems?

You should also find out if the business works only in installation or in repair and maintenance as well. You might suspect that your current air conditioning system needs to be totally replaced, but a qualified technician may reveal that repairs are possible. Also, you may need work done on the air conditioning unit in the future, so it’s important to know if you can call on the same company to perform the work.

Do You Offer Warranties?

When getting a new air conditioning system installed, you must ask if the company offers warranties on the product. Proceed with caution in the event that the service provider doesn’t offer a warranty at all. Without a warranty, you could be left with a situation where your brand-new air conditioning stops functioning almost immediately.

What Are the Warranty’s Terms?

Knowing the terms of the warranty and what you are expected to do in order to maintain that warranty is vital. Of course, inquire about the length of time that the warranty covers. Additionally, ask for details on what you need to do to hold up your end of the warranty. For example, the contract may require you to schedule regular maintenance a set number of times per year in order to avoid voiding the warranty. Ensure all of this information is written out and that you follow through with your end of the deal.

When Will the Work Start, and How Long Will It Take?

If the summer months are quickly approaching, you’re likely eager to get the new system installed. Even at other times of the year, asking for a definite scheduled start date is important. A reputable company should certainly be able to tell you the exact date on which work will begin. The business should also provide an estimate as to how long the project will take. Keep in mind that unexpected issues can arise with any type of home improvement project. For example, issues with your home’s electrical system that require resolution before proceeding with the project could come up. It’s a good rule of thumb to allow extra time in the event of such issues.

How Many Technicians Do You Have?

Having a sense of the company’s staffing size is useful. Companies of different sizes have varying advantages. A small business with one or two technicians can ensure you get more customized and personalized attention. However, the work could take longer if someone has to call out for the day. On the other hand, a large company is more likely to be able to send a different technician in that event. Still, though, you might get less streamlined service. Opting for a medium-sized service provider can offer a stable balance.

What Energy-Efficient Options Do You Offer?

Getting an energy-efficient air conditioning system in your home has a number of benefits. For one, you can see decreases in your monthly energy bills. An energy-efficient system is also better for the environment and could lead to a tax break. An energy-efficient air conditioner could also help you make a quicker sale at a higher price if you decide to sell your home.

Do You Offer Zone Cooling Systems?

Depending on the size of your home, getting a zone cooling system could be a wise choice. Zone cooling allows you to have greater control over your home and to save energy. With zone cooling, you can set the temperature lower in different parts of the living space. If you’re not going to be on the second story of the house regularly during the majority of the day, there’s no need to keep the air conditioning blasting up there. Zone cooling allows you to increase the temperature on the second story and decrease the temperature on the first floor or wherever you’ll spend your time.

Are Smart Systems Available?

A smart system gives you even more control over your home’s cooling because you can access the features from your phone. If you run out of the house one morning and forget to lower the thermostat for your pets, for example, you can do so right from your phone. You could also adjust the temperature remotely if the forecast changes while you’re out. Having a smart system can also be helpful in selling the house. Many buyers are looking for properties with smart air conditioning systems.

What Payment Options Do You Offer?

For many homeowners, paying for a new air conditioning system or major repairs out-of-pocket is challenging. Therefore, asking about financing plans is a smart idea. Knowing that the company offers financing plans can give you confidence that you can afford the desired work. You should also ask about the qualifications necessary to get approved for a financing plan. Even if you aren’t going to opt for financing, you should still find out if the company accepts cash or credit cards.

Contact Us Today for Reliable AC Work

No matter what questions you have about air conditioning, Integrity Heating & Cooling today.